- Perform high-quality diagnostics and repair service at a fair price, using quality NAPA brand parts.
- Employ ASE certified technicians in all areas of work performed.
- Be dedicated to customer service.
- Exercise reasonable care for the customer's property while it is in the shop's possession.
- To obtain prior authorization and provide a price estimate for work performed.
- Provide a system for fair settlement of customer complaints, should they occur.
- Maintain the highest standards of the automotive service profession.
- Uphold the integrity of all members of the NAPA Auto Care Center Program.
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